Refund and Returns Policy

Refund & Return Policy

At our store, we are committed to providing 100% genuine skincare products while maintaining strict hygiene and quality standards. Due to the sensitive nature of skincare items, our return and refund policy is designed to ensure fairness, transparency, and product safety.

1. Return Eligibility

We accept returns only under the following conditions:

  • The item is unused, unopened, and in its original sealed packaging
  • The return request is made within 48 hours of delivery
  • The product received is damaged, defective, or incorrect

Products that have been opened, used, or altered will not be eligible for return due to hygiene and safety concerns.

2. Non-Returnable Cases

We do not accept returns or refunds in the following situations:

  • The product has been opened, used, or seal is broken
  • Change of mind after purchase
  • Personal skin reactions or allergies
  • Minor differences in packaging or design from brand images
  • Items purchased during sales or promotions (unless damaged or incorrect)

Note: Skincare results may vary from person to person. We are not responsible for individual skin compatibility issues.

3. Damaged, Defective, or Incorrect Orders

If you receive a damaged, leaking, or incorrect product:

  • Contact us within 24 hours of delivery
  • Share clear photos or an unboxing video as proof
  • Ensure the product remains in its original packaging

After verification, we will offer either a replacement or refund, depending on product availability.

4. Refund Process

  • Refunds are processed only after the returned item is received and inspected
  • Approved refunds will be issued through the original payment method
  • Processing time: 7–10 working days

For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or digital wallet, subject to verification.

5. Shipping Costs

  • If the issue is due to our error (wrong or damaged item), return shipping will be covered by us
  • In other approved cases, shipping charges are non-refundable

6. Product Authenticity

We are committed to selling original and authentic products sourced from reliable suppliers.

We do not deal in replicas, fake items, or used products. Any claim regarding authenticity must be supported with valid and verifiable evidence.

7. Right to Refuse Returns

We reserve the right to reject any return or refund request if:

  • The return conditions are not fulfilled
  • Provided evidence is incomplete or misleading
  • There is repeated misuse of the return policy

8. Contact Us

For any return or refund request, please contact: