Customer Help

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General FAQS

Is The CeraVe Available in Pakistan?

Owned by Loreal, The CeraVe Skincare brand is available in Pakistan. You get buy the products at reasonable price.

Is The CeraVe a Korean Brand?

Founded in August, 2016, The CeraVe Skincare is not a Korean brand. It is owned by the Owned by Loreal , which is founded in United State of America before expanding to Global .

Does The CeraVe Pakistan Sell Original Products?

Yup! We sell 100% original and authentic products in Pakistan. You will have 14-days money back guarantee if fake.

Is The CeraVe Made in USA?

Some of The CeraVe Products are manufactured in USA while some are bottled in Canada. So, you really don’t where your goods are coming but you can expect the positive results!

How Do We Handle Shipping?

We are authorized dealers and your products are directly shipped from USA to our Warehouse in Pakistan.

Do you deliver all over Pakistan?

Yes, we provide nationwide delivery services across major cities and regions of Pakistan through courier partners.

How Do I Know If The CeraVe Products are Genuine?

Original The CeraVe Products have gritty texture and no fragrance. However, the Real Box will look smooth and velvety.

How long does delivery take?

Delivery timelines may vary depending on your city and courier operations. Most orders are processed and dispatched within standard business timelines.

How can I place an order?

You can place an order by selecting products on our website, adding them to your cart, and completing the checkout process with your shipping details.

What payment methods do you accept?

Available payment methods may include:

Cash on Delivery (COD)
Bank Transfer

How can I track my order?

Once your order is dispatched, tracking details may be shared through SMS, email, or customer support channels depending on courier availability.

Can I return a product?

Eligible products may be returned according to our Return & Refund Policy. Opened or used skincare products are generally not eligible for return due to hygiene and safety reasons unless the item received was damaged or incorrect.

What should I do if I receive a damaged or incorrect item?

Please contact our support team within 48 hours of delivery with your order details and supporting images so we can review the issue and assist you.

How can I contact CeraVe Pakistan?

Trade Name: CeraVe Pakistan
Phone Number: 03336568507
Email Address: info@ceravespakistan.pk

Physical Address:
4 A Block , Johar town , Lahore

Didn't find your Answer?

Office Address: 4A Johar Town Lahore

Phone:03336568507

Email: info@ceravespakistan.pk

Working Days: Mon-Sat

Working Hours: 9AM-6PM