Privacy Policy

Privacy Policy

Last Updated: April 4, 2026

Welcome to our Privacy Policy. This document explains how we collect, use, and protect your personal information when you visit or use our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Definitions

For the purpose of this Privacy Policy:

  • Company / We / Us / Our refers to CERAVE PAKISTAN (SMC-PRIVATE) LIMITED, Lahore, Pakistan
  • Website refers to: https://www.ceravespakistan.pk/
  • Service refers to the Website and all related services
  • User / You refers to any individual accessing or using the Website
  • Personal Data means any information that can identify you directly or indirectly
  • Usage Data refers to data collected automatically during website use
  • Cookies are small files stored on your device

2. Information We Collect

We may collect the following types of information:

a. Personal Data

When you use our website, place an order, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping/billing address
  • City and postal code

b. Usage Data

We automatically collect certain information such as:

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visit
  • Device type

3. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders
  • To manage your account and provide customer support
  • To improve our website and services
  • To communicate updates, offers, and important information
  • To prevent fraud and ensure website security

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyze user behavior

You can disable cookies through your browser settings, but some features of the website may not function properly.

5. Sharing of Information

We do not sell your personal data.

We may share your information with:

  • Delivery partners (for order fulfillment)
  • Payment processors
  • Service providers (hosting, analytics, etc.)

All such parties are required to keep your information secure.

6. Data Security

We take reasonable technical and organizational measures to protect your personal data. However, no online system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

8. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

9. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions regarding this Privacy Policy, you can contact us: